Refund and Returns Policy

Refund & Returns Policy – BYOND Groups

Last Updated: 07 Feb 2025

At BYOND Groups, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we’re here to help.

1. Returns Eligibility

You may return an item within 1 days of receiving your order if it meets the following conditions:
✅ The item is unused, in its original packaging, and in the same condition as received.
✅ Proof of purchase (receipt or order confirmation) is provided.
✅ Certain items, such as perishable goods, personalized products, and gift cards, may not be eligible for return.

2. Refund Process

🔹 Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
🔹 If approved, your refund will be processed within 1 business days to your original payment method.
🔹 Shipping charges (if any) are non-refundable.

3. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at byond3tech@gmail.com within 1 days of receiving your order.

4. Non-Returnable Items

❌ Items that have been used, damaged (except for manufacturing defects), or not in their original condition.
❌ Perishable, customized, or clearance sale items.
❌ Gift cards or downloadable products.

5. Return Shipping

🔹 Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item received).
🔹 We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

6. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please check with your bank or payment provider. If the issue persists, contact us at .

7. Contact Us

For any queries regarding returns or refunds, feel free to contact our support team at:
📧 byond3tech@gmail.com
📞 +91 9630321022